User Guides
Below you will find links to our detail SWAP user guides. These guides cover a detailed overview of each feature within SWAP.
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Technician User Guide |
| A guide to the Technician workflow | |
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Vendor Administrator User Guide |
| A guide to the Vendor Administrator workflow | |
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Vendor Administrator + Technician User Guide |
| A guide to the Vendor Administrator + Technician workflow |
Quick Reference Guides
Below you will find links to our SWAP Quick Reference Guides. These guides are one-pager styled guides for the key features and processes within SWAP.
SWAP Presentations
Below you will find a PDF copy of the SWAP Vendor Training Presentation
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SWAP Vendor Presentation |
Download presentation |
SWAP Video Guides
Below is a list of our SWAP video training guides
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| How to Renew a Competency | |
| This short video will cover how a competency can be renewed | |
| How to Retire a Competency | |
| This short video will cover how a competency can be retired | |
| How to Invite, Review and Approve a Technician as a Vendor Administrator | |
| This video will highlight the process of inviting a new technician | |
| Work Order Lifecycle | |
| This video will highlight the full lifecycle of a work order in SWAP. From a vendor admin assigning the job to a Technician actioning for completion | |
| Bulk Closure Process | |
| This video highlights the process of conducting a Bulk Closure via the Admin portal. Note: Bulk closures can only be conducted on Planned Preventative Maintenance work orders, that are on a status of “Permit Approved”, “PRA Approved” or “No PRA Required” |